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Managing People Resources

This section contains tips and tools to help you hire, manage and, if necessary, correct the people who help you get the work done of saving lives.

Volunteers

From recruitment to training to managing and thanking your volunteers, we’ve got resources to help you create, expand or improve volunteer programs.

A History of Animal Welfare

Animal-welfare professionals are invited to use this webinar to lend a big-picture historical perspective to their orientations.

Human Body Language and Dog Behavior

Identify ways to interact with and handle dogs (including shy and aggressive ones) to help ensure a positive experience for everyone.

Stress Reduction & Enrichment for Shelter Cats

Discover how to reduce feline stress and implement a behavioral wellness program for the cats in your care.

Conversational Adoption Counseling

Conversational adoption counseling helps you get the information you need while reducing adopter stress and creating a positive impression.

Multi-Dog Households

Discover the best ways to prepare and provide support for adopters bringing a new dog into a home with one or more resident dogs.

Customer Service for Social Change

Discover how to create a more client-centered, compassionate organization, and start moving towards real social change for people and animals.

Leading the Way for Volunteer Programs

Create and administer a volunteer program that advances your mission and is productive and rewarding for both staff and volunteers.

Volunteer Management 101

Learn the basic of creating or expanding a volunteer program that advances your mission and is productive and rewarding for both staff and volunteers.