Search Search Search Topic (-) Programs & Operations Board & Leadership Fundraising Managing People Resources Managed Admission Volunteers Shelter Medicine Programs & Services ASV Guidelines Population Management Adoption & Placement Relocation & Transport Reaching & Supporting Adopters Community Cats Foster Care Promotions & Events Cruelty & Disasters Disaster Preparedness & Response Spay/Neuter Surgery Patient Care Equine Welfare Equine Adoption Keeping Horses Safe Keeping Pets in Homes Safety Net Grants Enrichment & Behavior Active FiltersPrograms & Operations Group 9 Clear All Top 10 Tips for Responding to Negative Comments When faced with negative comments, remember the 3 Cs: context, consistency and case-by-case. Here are tips on fielding hits from blogs, forums or Facebook. Participatory Communications Survey for Staff This sample survey can help your staff and leadership communicate more effectively. Hiring the Right People for Your Culture Learn about specific tools and strategies to adjust your hiring process to find the right kind of people for the organizational culture you want. Customer Service for Social Change Discover how to create a more client-centered, compassionate organization, and start moving towards real social change for people and animals. Leading the Way for Volunteer Programs Create and administer a volunteer program that advances your mission and is productive and rewarding for both staff and volunteers. 6 Ways to Create a Sense of Community for Volunteers Successful volunteer programs keep volunteers connected to each other and your agency. Try these six tips to keep volunteers in touch. Northern Tier Shelter Initiative Zoomies: Shelter Intake Meets Capacity for Care Join the leaders from Northern Tier organizations to discuss programs and tactics to help decrease and manage intake. Sample Job Descriptions for Kitten Foster Coordinators These job descriptions summarize the responsibilities of being a kitten foster coordinator or volunteer foster coordinator for an animal shelter or rescue. Moving Forward and Preparing for the Future: How Shelters Responded to COVID-19 Join our roundtable discussion about how 3 organizations managed the pandemic and what insights they will carry into the future. Adoption Promotions for Harder-to-Place Dogs and Cats Download our easy-to-use promotion guide and help senior pets, special needs, and long-stay animals find loving homes. Pagination Previous page ‹ previous Page 1 Page 2 Page 3 Current page 4 Page 5 Page 6 Page 7 Page 8 Next page next ›