Search Search Search Topic (-) Programs & Operations Board & Leadership Managing People Resources Volunteers Shelter Medicine Cruelty & Disasters Adoption & Placement Active FiltersPrograms & Operations Group 9 Clear All Top 10 Tips for Responding to Negative Comments When faced with negative comments, remember the 3 Cs: context, consistency and case-by-case. Here are tips on fielding hits from blogs, forums or Facebook. Preparing a Press Kit Make sure to include these basic contents in your press kit, ensuring media contacts understand your mission and organization. Stress and Animal Protection Work Animal welfare workers can find ways to harness the energy that comes with stress, create coping strategies for managers, and prevent staff burnout. 8 Tips for Effectively Communicating During a Crisis Learn tips to engage the community during urgent and crisis situations when your animals (and staff) need it most. How to Create Electronic Certificates of Veterinary Inspection Learn how to easily convert your health certificates, or certificates of veterinary inspection (CVIs), from paper to electronic forms. Tips to Showcase Your Volunteer Appreciation Get inspired from these easy & accessible ways to show your volunteers the appreciation they so deserve. Creating SOPs Find out what SOPs are, what they should contain, who benefits from having them and strategies for getting them written. Talking with Matt Bershadker, President and CEO of the ASPCA Check in with Matt Bershadker, President and CEO of the ASPCA, to learn about his animal welfare journey and his thoughts on where the field is headed.