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Customer Service for Social Change

Discover how to create a more client-centered, compassionate organization, and start moving towards real social change for people and animals.

Leading the Way for Volunteer Programs

Create and administer a volunteer program that advances your mission and is productive and rewarding for both staff and volunteers.

Participatory Communications Survey for Staff

This sample survey can help your staff and leadership communicate more effectively.

Hiring the Right People for Your Culture

Learn about specific tools and strategies to adjust your hiring process to find the right kind of people for the organizational culture you want.

8 Tips for Effectively Communicating During a Crisis

Learn tips to engage the community during urgent and crisis situations when your animals (and staff) need it most.

Emergency Relief Funding Opportunity for Animal Welfare Agencies

Get details about the ASPCA Emergency Relief funding opportunity in response to COVID-19 impacts and learn how animal welfare agencies can apply.

Legislative Advocacy for Animals!

The ASPCA’s Government Relations team will explain pressing animal welfare legislation and ways agencies can be part of the effort for stronger laws.

Tips for Managing Capacity Challenges from Oregon Humane Society

Oregon Humane Society offers useful tips for managing capacity for care and avoiding overcrowding.

Northern Tier Shelter Initiative Zoomies: The Updated ASV Guidelines: Practical Guidance for Animal Welfare Organizations

Join Dr. Lauren Overman and Dr. Elizabeth Berliner to discuss the second edition of The Association of Shelter Veterinarians’ (ASV) Guidelines for Standards of Care in Animal Shelters and learn bite-sized strategies for improving welfare in your organization.

5 Uses for QR Codes in Animal Shelters

Learn how your animal shelter can use QR codes to increase adoptions and manage your operations more efficiently.