Post-adoption support programs help decrease relinquishment by proactively reaching out to adopters periodically to offer professional assistance with common problems experienced by new pet owners. Such follow-up programs help ensure adoption success and provide critical feedback from adopters’ perspectives.
You can listen to this webinar at your convenience, any time 24/7.
Learn about a successful post-adopter support program. By the end of this webinar, you can develop an understanding about:
The components of an email/phone/web-based program that is primarily volunteer-run
The role of online surveys in getting feedback
How information gained can fine-tune future adoption procedures and experiences
Linda Reider has worked in the animal welfare field for the past 30 years. She is currently leading Bucks County SPCA, a Pennsylvania agency that operates two open admission animal care centers, investigates animal cruelty, provides 24-hour emergency rescue and reaches into the diverse communities of the county to improve the lives of animals and their people. Reider holds a bachelor’s degree and a master’s degree, as well as a certificate in nonprofit business and management.