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Scheduling Spay/Neuter Appointments

These three documents can help you more effectively train staff and volunteers who are managing phone calls and spay/neuter clinic appointments.

Spay/Neuter Clinic Intake

This video shows how to efficiently check a patient into your spay/neuter clinic and includes important questions to ask pet owners prior to surgery.

Managed Admission

Learn how to improve animal flow, reduce intake and better serve your community through a managed admission program.

Appointment Decision Tree

Use this decision tree to determine the necessity of a veterinary appointment and how to safely provide essential or emergency care during the COVID-19 pandemic

Shelter Guidelines: Management & Recordkeeping

Learn how to use the Association of Shelter Veterinarians' shelter guidelines to improve your medical protocols and management procedures.

Ringworm Outbreak Management

Get practical advice on general disease outbreak management and critical information on preventing, diagnosing and treating ringworm.

Intake Protocols

Our resources can help you streamline your intake protocols, making sure every animal is treated so they can be quickly adopted into loving homes.

Tips to Prevent and Manage Canine Parvovirus in the Shelter

Here are tips, gathered into four categories, to help keep your population healthier when parvo is a concern.

CDC, AVMA and University Shelter Medicine Program Recommendations for Intake, Housing, and Care of Animals from COVID-19 Households

Read newly updated guidelines for animal shelters during the COVID-19 pandemic released by AVMA, CDC and university shelter medicine programs.

Cat Intake Protocol

Read the National Animal Care and Control Association’s recommendations for cat intake at animal shelters during the COVID-19 pandemic.