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Behavior Helpline - Toss your Community a Lifeline in the COVID-19 Era

Learn how a Behavior Helpline can benefit your shelter, and how you can use the knowledge your shelter already possesses to run this program.

They Did It: Hired a Social Worker for Their Animal Shelter

Gateway Pet Guardians hired a Community Support Manager to support the people and pets in their community

Top 10 Tips for Effective Animal Shelter Employee Recognition & Appreciation

Learn how to integrate staff recognition into your operations to show appreciation for your staff’s commitment and improve engagement and retention.

Top Tips for Volunteer Success in an Animal Shelter or Rescue

Read our top tips for finding, motivating, and retaining one of your most important assets – your animal shelter volunteers.

Customer Service for Social Change

Discover how to create a more client-centered, compassionate organization, and start moving towards real social change for people and animals.

Participatory Communications Survey for Staff

This sample survey can help your staff and leadership communicate more effectively.

Hiring the Right People for Your Culture

Learn about specific tools and strategies to adjust your hiring process to find the right kind of people for the organizational culture you want.

Compassion Fatigue & Resilience Resources for Animal Shelter Staff & Volunteer Wellness

Learn essential ways to stay healthy and resilient while working in animal welfare, including tips for managing stress and preventing burnout.

Implementing SOPs

Find out how to effectively use your SOP as a training tool.

How to Use Whiteboards to Share Information about Shelter Animals

Sharing information about animals in your care is critical. Use these tips for creating effective whiteboards—and get a few ideas for other ways to convey important information visually.