Your SOP should be reviewed at least once a year by all staff, department supervisors and the director.
Smile! You’re Saving Lives
Explore ways to improve service by clarifying the meaning behind the work you do and applying proven concepts to what you already know.
Participatory Communications Survey for Staff
This sample survey can help your staff and leadership communicate more effectively.
Hiring, Firing and Supporting Your Staff
Learn about hiring, firing, and support your staff, whether they are paid or volunteers.
A Road Map to New Hire Orientation
Learn why New Hire Orientation is an essential step in setting staff and volunteers up for success by stating expectations from the start.
Hiring the Right People for Your Culture
Learn about specific tools and strategies to adjust your hiring process to find the right kind of people for the organizational culture you want.
Social Change 101
Learn how animal welfare fits into larger social change in order to successfully reach groups you have not previously served.
Customer Service for Social Change
Discover how to create a more client-centered, compassionate organization, and start moving towards real social change for people and animals.