Past Webinars

Customer Service for Social Change

Discover how to create a more client-centered, compassionate organization, and start moving towards real social change for people and animals.

Hiring the Right People for Your Culture

Learn about specific tools and strategies to adjust your hiring process to find the right kind of people for the organizational culture you want.

Bird Housing, Enrichment and Care

Learn how to provide a high quality of life for the birds in your shelter and foster homes.

Enrichment for Shelter Dogs

Kelley Bollen explains how shelter dogs will benefit from behavioral and environmental enrichment.

Increasing the Odds of a Successful Adoption

Discover the best ways to prepare and provide support for adopters bringing a new dog into their home.

Human Body Language and Dog Behavior

Identify ways to interact with and handle dogs (including shy and aggressive ones) to help ensure a positive experience for everyone.

A History of Animal Welfare

Animal-welfare professionals are invited to use this webinar to lend a big-picture historical perspective to their orientations.

Recognizing and Responding to Rescue Hoarders

Dr. Randy Lockwood explains how to address the special legal, tactical and public relations issues that can arise from hoarding cases.

Infection Control in Home-based Programs

Discover a systematic approach to infection control that focuses on creating healthy animals, especially in home-based operations and foster care.

Fee-Waived Cats 101

This webinar explains the research behind fee-waived cats and teaches you how to prepare for a fee-waived event and determine which data to capture.