Hiring, Firing and Supporting Your Staff
Learn about hiring, firing, and support your staff, whether they are paid or volunteers.
Discover how to read feline body language and use your own body to show cats you are a friend, not a foe.
Foster to Surrender: Decreasing Kitten Euthanasia
This webinar explains how your agency can implement a Foster to Surrender program to increase your (sick) kitten adoptions.
Customer Service for Social Change
Discover how to create a more client-centered, compassionate organization, and start moving towards real social change for people and animals.
Hiring the Right People for Your Culture
Learn about specific tools and strategies to adjust your hiring process to find the right kind of people for the organizational culture you want.
Bird Housing, Enrichment and Care
Learn how to provide a high quality of life for the birds in your shelter and foster homes.
Enrichment for Shelter Dogs
Kelley Bollen explains how shelter dogs will benefit from behavioral and environmental enrichment.
Increasing the Odds of a Successful Adoption
Discover the best ways to prepare and provide support for adopters bringing a new dog into their home.