Customer Service for Social Change
Discover how to create a more client-centered, compassionate organization, and start moving towards real social change for people and animals.
Behavior Helpline - Toss your Community a Lifeline in the COVID-19 Era
Learn how a Behavior Helpline can benefit your shelter, and how you can use the knowledge your shelter already possesses to run this program.
Hiring, Firing and Supporting Your Staff
Learn about hiring, firing, and support your staff, whether they are paid or volunteers.
A Road Map to New Hire Orientation
Learn why New Hire Orientation is an essential step in setting staff and volunteers up for success by stating expectations from the start.
Hiring the Right People for Your Culture
Learn about specific tools and strategies to adjust your hiring process to find the right kind of people for the organizational culture you want.
Promoting Your Grant to Attract More Funding
Gain tips on leveraging communications around grants to spotlight the important work you do, while keeping funders happy and informed.