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Explore ways to improve service by clarifying the meaning behind the work you do and applying proven concepts to what you already know.

Learn how the ASPCA reaches the animals at highest risk in New York City by serving the people least likely to seek out Spay/Neuter services.

Learn how to defuse potential dog aggression with your body language and the proper way to use a leash and other dog-handling tools.

Create and administer a volunteer program that advances your mission and is productive and rewarding for both staff and volunteers.

Managing a temporary shelter can be an overwhelming task. Follow these three tips from the ASPCA’s Field Investigations and Response Team (FIR)