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Customer Service for Social Change

Discover how to create a more client-centered, compassionate organization, and start moving towards real social change for people and animals.

Leading the Way for Volunteer Programs

Create and administer a volunteer program that advances your mission and is productive and rewarding for both staff and volunteers.

Participatory Communications Survey for Staff

This sample survey can help your staff and leadership communicate more effectively.

Hiring the Right People for Your Culture

Learn about specific tools and strategies to adjust your hiring process to find the right kind of people for the organizational culture you want.

Legislative Advocacy for Animals!

The ASPCA’s Government Relations team will explain pressing animal welfare legislation and ways agencies can be part of the effort for stronger laws.

Northern Tier Shelter Initiative Zoomies: The Updated ASV Guidelines: Practical Guidance for Animal Welfare Organizations

Join Dr. Lauren Overman and Dr. Elizabeth Berliner to discuss the second edition of The Association of Shelter Veterinarians’ (ASV) Guidelines for Standards of Care in Animal Shelters and learn bite-sized strategies for improving welfare in your organization.

Northern Tier Shelter Initiative Zoomies: Shelter Intake Meets Capacity for Care

Join the leaders from Northern Tier organizations to discuss programs and tactics to help decrease and manage intake.

Customizable Emergency Response Plan for Animal Shelters

Download this disaster planning template and prepare to keep your animals and the people who care for them safe during any emergency.

Moving Forward and Preparing for the Future: How Shelters Responded to COVID-19

Join our roundtable discussion about how 3 organizations managed the pandemic and what insights they will carry into the future.

Essential Tips for Effective Fundraising

The ASPCA’s Philanthropy team offers tips and best practices in animal welfare fundraising strategies.