Animal Intake Manager
Are you passionate about animal welfare and looking for a rewarding opportunity to make a difference in the lives of animals in need? The Humane Society of Memphis and Shelby County, a no-kill, non-profit animal shelter, is seeking a dedicated and compassionate individual to join our team as our Intake Manager. If you possess excellent organizational skills, strong leadership abilities, and a deep love for animals, we invite you to apply for this important role.
Position: Intake Manager
Location: Memphis, Tennessee
Employment Type: Full-time
Starting Salary: $45,000 to $50,000
Benefits: Health insurance, Dental insurance, Paid time off, Sick leave, Paid holidays, Veterinary care at cost, Dog/Cat food at cost, paid Professional development opportunities, and Employee Assistance Program (EAP).
The primary function of the Intake Manager is to serve as the primary contact person for individuals, rescue groups, and other shelters who wish to surrender animals to our shelter. The Intake Manager is responsible for several key tasks, including performing initial medical and behavioral assessments of animals that are being considered for admission to the shelter, maintaining thorough and organized
digital and paper records during the intake process, providing necessary preventive medical care and conducting tests when animals are admitted, delivering exceptional customer service by treating both human and animal clients with utmost respect and professionalism, assisting customers in need, with a focus on helping them keep their animals in their homes and providing the required medical and emotional support.
The role of the Intake Manager is pivotal in ensuring the smooth intake of animals into our shelter while also actively compassionately supporting individuals and families in their efforts to provide the best care for their pets.
Oversee all aspects of animal intake, ensuring a smooth and efficient process for admitting animals into the shelter.
Manage the Foster Program and Assistant Manager, providing guidance, training, and support to ensure high-quality care and welfare of animals.
Conduct intake interviews with pet owners and individuals bringing in stray animals, gathering necessary information and documentation.
Perform health and behavior assessments to evaluate the condition of incoming animals and determine their suitability for adoption.
Develop and implement intake policies, procedures, and protocols to ensure the welfare and safety of animals, as well as compliance with applicable laws and regulations.
Coordinate with other departments within the shelter, including veterinary services, adoption, and foster programs, to facilitate the placement of animals into appropriate care.
Maintain accurate records of all intake activities, including animal profiles, medical histories, vaccinations, and any behavioral or medical concerns.
Collaborate with community partners, veterinary clinics, and other animal welfare organizations to ensure effective communication and collaboration regarding animal intake and transfers.
Provide exceptional customer service, addressing inquiries, concerns, and complaints related to animal intake.
Previous experience working in an animal shelter, or a similar animal welfare organization is highly desirable.
Strong leadership and management skills with the ability to motivate and guide a diverse team of staff and volunteers.
Excellent organizational and multitasking abilities to handle multiple priorities and ensure efficient intake operations.
Knowledge of animal health and behavior assessment techniques, as well as familiarity with common medical and behavioral issues in companion animals.
Exceptional communication skills, both verbal and written, to effectively interact with team members, pet owners, and other stakeholders.
Compassion, patience, and the ability to remain calm in challenging situations, while ensuring the welfare of animals and maintaining a positive work environment.
Proficiency in using computer software and databases for record-keeping and data management.
A commitment to the mission and values of the animal shelter, promoting responsible pet ownership and advocating for animal welfare.
Note: In compliance with applicable laws and regulations, our animal shelter is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other legally protected status.
How to Apply
If you are ready to make a difference in the lives of animals and contribute to our mission of finding loving homes for pets in need, please submit your resume, cover letter, and any relevant certifications to Megan Toeller, Director of Animal Care, at firstname.lastname@example.org. Please include "Intake Manager Application" in the subject line. Applications will be accepted until July 26.
We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.