Are you an experienced leader in the animal welfare field with a love of helping animals and coaching team members to fulfill their passion for mission driven work? Do you want to work somewhere with an inclusive, women-led, LGBTQ+ friendly culture that encourages collaboration, out of the box thinking and the opportunity to create life changing programs to help animals? If you are saying, “yes and YES” to these questions, then the Animal Rescue League of Berks County is waiting for YOU!
Position Summary: The Chief Operating Officer oversees the daily operations through leadership over the animal care, medical, client services, and animal protection departments. He/she works collaboratively with officers to meet the needs of the animals under care of the ARL. The position is responsible for ensuring the proper policies and procedures are implemented to keep animals moving safely through the shelter. This person would also be responsible for making recommendations to increase revenue and fundraising efforts. Additionally, he/she would exhibit big picture thinking to allow for continued elevation to programming and lifesaving efforts for animals in the shelter and surrounding communities.
Reporting: This role reports to the CEO and supervises the following departments/managers:
- Animal Care
- Animal Protection
- Client Services
Through encouraging and supportive leadership this person will use their emotional intelligence and relationship building skills to be mentors to the managers throughout the shelter and create an environment where everyone feels included and inspired.
- Plans, organizes and oversees sheltering services, animal control and protection services, client services, and medical services to ensure they meet the needs of the animals and organization
- Evaluates, oversees, and assists in developing new and existing programs
- Oversees the population of animals at the shelter to ensure the animals are moving through the shelter properly and receiving adequate care
- Facilitates proper communication between departments to ensure everyone is receiving the same information
- Assures that protocols, policies, procedures are being properly implemented and administered in day-to-day operations
- Works with Chief Finance Officer to meet budgeting and revenue projections/goals
- Develops a thorough knowledge of how to use any current software programs in the shelter to oversee animal documentation and veterinary scheduling
- Develops reports required by CEO and Board Committee
- Ability to fill in for managers or shelter team members when needed
- Attends appropriate animal welfare conferences and continuing education to ensure the implementation of the most up to date animal care standards and practices
- Hold regular, effective meetings with department leads and participate in leadership meetings to provide appropriate operational updates
- Ensures a high level of client satisfaction by assisting in addressing complaints made by the public
- Attends and presents at Board meetings when needed
- Serves in place of the CEO when required and undertakes their duties when he/she is absent
- Additional projects as assigned by the CEO
- Seasoned leadership experience (at least 5 years of professional experience in animal welfare and management role) with a demonstrated ability to direct, lead, delegate, problem solve and offer support
- Bachelor’s degree required
- This position will require on-call duties and management oversight that may occur outside of regular work hours.
- Excellent oral and written communication skills and ability to establish a rapport quickly with persons of diverse backgrounds.
- Ability to always exhibit professionalism with team members and the public
- Possess the emotional intelligence to effectively communicate in sensitive and high stress situations
- Well organized, goal oriented, work efficiently under pressure
- Flexibility with working hours to include some weekends, evenings, and on-call situations
- Ability to be discrete with sensitive information
- Experience with computer systems, such as Microsoft Office platform
- Dedication to uphold the Animal Rescue League of Berks County values
Physical and Mental Demands:
- Prolonged sitting at a computer station
- Standing with bending, stretching, crawling, hand-eye coordination,
- Able to pass a driver background check to operate utility vehicles
- Able to lift up to 50 lbs and be physically active on a regular basis
- Ability to adapt to high stress and face paced environments
- Must be comfortable handling all domestic species of animals
Meet Us- The Animal Rescue League is a charitable 501©3 organization caring for over 5,000 animals each year to help them find a second chance in a new home or to help reunite them with their grateful owners. For 70 years, we’ve worked tirelessly to care for the sick, treat the injured, comfort the unwanted, and protect the abused. We also offer human-animal support resources, low-cost veterinary services, animal control programs, and animal cruelty and humane law investigation throughout Berks County Pennsylvania.
Amazing Location- Berks County is a beautiful mixture of gorgeous countryside, serene hiking trails, eclectic restaurants and entertainment, as well as close to many educational institutions. In addition, Berks County is within short driving distance to many of Pennsylvania’s exciting and historical cities including Philadelphia, Lancaster, York, and Harrisburg.
Paw-some Culture! -Our amazing Culture, Diversity, and Safety Committees focus on regular team building activities, appreciation events and regular opportunities for team feedback. The Animal Rescue League is devoted to engagement and fostering strong values and mission focus work through respect, collaboration, hard work, and fun!
Competitive Rewards-In addition to our great medical and matching retirement benefits, and Employee Assistance Program, we also include a competitive time off program, discounts for everyday needs that range from phone programs to veterinary and pet food discounts.
Career Advancement-You will have the opportunity to attend regular presentations and trainings on animal related topics, like updates on industry standards and practices, as well as hear from other organizations in our community talk about topics that impact the work we do. Our ongoing devotion to supporting our team members knowledge and perspective of mission-based work helps our team members to be more well-rounded and empowered, which elevates their ability to help the community and animals!
Do you want to make an impact and be a part of great mission driven work? Feel that your values match ours? We hope to hear from you!
How to Apply
Email a resume and cover letter to:
Director of Human Resources, Leann Quire at Lquire@berksarl.org
Read more about us by visiting our career page at: https://berksarl.org/careers/
Visit our Facebook Page: https://www.facebook.com/berksARL/