As a Spanish/English Bilingual Community Support Specialist on our Community Initiatives Team, the core of your responsibilities is to assist and empower pet owners in solving pet related concerns by providing resources and information about internal (Humane Society of Charlotte) and external (outside organizations and social service agencies) programs and assistance options. The Bilingual Community Support Specialist is a human service based, public-facing position that operates out of the Pet Help Center to communicate with community members seeking guidance on financial assistance, pet food and supply support, pet surrender, lost/found animal protocols, and other general pet resources. The Bilingual Community Support Specialist will assess client needs to identify the most beneficial resources/assistance for each client's individual situation, ability, and access through understanding and recognizing underlying needs.
