Search Search Search Topic Programs & Operations Board & Leadership (-) Managing People Resources Volunteers Active FiltersManaging People Resources Group 9 Clear All Customer Service for Social Change Discover how to create a more client-centered, compassionate organization, and start moving towards real social change for people and animals. Proactive Community Animal Control Learn about a successful, community-focused, non-law enforcement program conducted by plain clothes animal control officers. Hiring the Right People for Your Culture Learn about specific tools and strategies to adjust your hiring process to find the right kind of people for the organizational culture you want. Leadership Is a Practice: Why You Don’t Need Authority to Lead How can you be a more effective leader? This webinar explores how leadership is more than just authority. Social Change 101 Learn how animal welfare fits into larger social change in order to successfully reach groups you have not previously served. Updating SOPs Your SOP should be reviewed at least once a year by all staff, department supervisors and the director.