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Programs & Operations

We’ve provided information to help you fill your many roles as well as forms and samples useful for hiring & firing, volunteer management, and fundraising.

Moving Operations Online

Get strategies to continue volunteer training while maintaining social distancing during the COVID-19 pandemic.

3 Tips for Intake and Operations at a Temporary Shelter

Managing a temporary shelter can be an overwhelming task. Follow these three tips from the ASPCA’s Field Investigations and Response Team (FIR)

Operate within Shelter Capacity to Improve Outcomes

Learn to operate strategically within your shelter's true capacity for care for lower burnout and overall improved outcomes for vulnerable animals.

COVID-19 Animal Welfare Survey Offers View of Future Shelter Operations

A survey of shelters and rescues during the pandemic revealed challenges, lessons learned, and new approaches to help dogs and cats going forward.

How to Take Animal Sheltering Operations Online During a Crisis

Get tips for hosting virtual event, online adoptions fundraisers during the COVID-19 crisis.

Spay/Neuter Workshop Series

Register for our free RACE-accredited spay/neuter workshops featuring six online courses promoting the importance of pediatric spay/neuter in improving community animal welfare.

Updating SOPs

Your SOP should be reviewed at least once a year by all staff, department supervisors and the director.

Scheduling Spay/Neuter Appointments

These three documents can help you more effectively train staff and volunteers who are managing phone calls and spay/neuter clinic appointments.

ASPCA Grants $2 Million to Animal Welfare Organizations Impacted by COVID-19

Read about the $2 million granted to animal welfare organizations across the country, helping them continue their lifesaving work during the COVID-19 pandemic.