Search Search Search Topic Programs & Operations Board & Leadership (-) Managing People Resources Volunteers Animal Health Animal Care Cleaning & Sanitation Disease Prevention & Treatment Intake Protocols Cruelty & Disasters Disaster Preparedness & Response Active FiltersManaging People Resources Group 9 Clear All Implementing SOPs Find out how to effectively use your SOP as a training tool. Behavior Helpline - Toss your Community a Lifeline in the COVID-19 Era Learn how a Behavior Helpline can benefit your shelter, and how you can use the knowledge your shelter already possesses to run this program. Hiring the Right People for Your Culture Learn about specific tools and strategies to adjust your hiring process to find the right kind of people for the organizational culture you want. Proactive Community Animal Control Learn about a successful, community-focused, non-law enforcement program conducted by plain clothes animal control officers. Social Change 101 Learn how animal welfare fits into larger social change in order to successfully reach groups you have not previously served. Leadership Is a Practice: Why You Don’t Need Authority to Lead How can you be a more effective leader? This webinar explores how leadership is more than just authority. Customer Service for Social Change Discover how to create a more client-centered, compassionate organization, and start moving towards real social change for people and animals. CDC, AVMA and University Shelter Medicine Program Recommendations for Intake, Housing, and Care of Animals from COVID-19 Households Read newly updated guidelines for animal shelters during the COVID-19 pandemic released by AVMA, CDC and university shelter medicine programs.