Search Search Search Topic Programs & Operations Board & Leadership (-) Managing People Resources Volunteers Animal Health Animal Care Cleaning & Sanitation Disease Prevention & Treatment Intake Protocols Cruelty & Disasters Disaster Preparedness & Response Active FiltersManaging People Resources Group 9 Clear All CDC, AVMA and University Shelter Medicine Program Recommendations for Intake, Housing, and Care of Animals from COVID-19 Households Read newly updated guidelines for animal shelters during the COVID-19 pandemic released by AVMA, CDC and university shelter medicine programs. Behavior Helpline - Toss your Community a Lifeline in the COVID-19 Era Learn how a Behavior Helpline can benefit your shelter, and how you can use the knowledge your shelter already possesses to run this program. Decision-Making Cheat Sheet Learn how to prioritize your animal sheltering work by answering these simple questions. Smile! You’re Saving Lives Explore ways to improve service by clarifying the meaning behind the work you do and applying proven concepts to what you already know. Updating SOPs Your SOP should be reviewed at least once a year by all staff, department supervisors and the director. A Road Map to New Hire Orientation Learn why New Hire Orientation is an essential step in setting staff and volunteers up for success by stating expectations from the start. Hiring, Firing and Supporting Your Staff Learn about hiring, firing, and support your staff, whether they are paid or volunteers. Leadership Is a Practice: Why You Don’t Need Authority to Lead How can you be a more effective leader? This webinar explores how leadership is more than just authority.