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Customer Service for Social Change

Discover how to create a more client-centered, compassionate organization, and start moving towards real social change for people and animals.

How to Use Whiteboards to Share Information about Shelter Animals

Sharing information about animals in your care is critical. Use these tips for creating effective whiteboards—and get a few ideas for other ways to convey important information visually.

Updating SOPs

Your SOP should be reviewed at least once a year by all staff, department supervisors and the director.

Implementing SOPs

Find out how to effectively use your SOP as a training tool.

Decision-Making Cheat Sheet

Learn how to prioritize your animal sheltering work by answering these simple questions.

5 Ways to Show Volunteers How Important They Are

You know your volunteers are vital. Here are volunteer appreciation tips to help make sure they know it, too!