Full-Time Volunteer Outreach Coordinator

Description

Volunteer Program Functions:

Recruitment:

• Recruit volunteers through marketing and communications
• Work with members of the Humane Education and Development teams on recruitment strategies
• Engage networks (professional, social, internal/external) to identify potential volunteers
• Routinely review process for onboarding from application to first shift for efficiency

Volunteer Opportunities:

• Develop new volunteer opportunities
• Work with all areas/departments across AWA to understand how they work and assess their volunteer needs

Ensure availability and variety of appropriate volunteer opportunities

• Maintain proactive scheduling of all volunteer activity for each program and event

Training & Scheduling:

• Ensure appropriate job-matching, orientation, training, and support for volunteers
• Coordinate existing volunteer opportunities, including, but not limited to: Shelter and Clinic services, general housekeeping functions, greeters, foster parents, enrichment creation, fundraising and development, special events, and outreach events
• Create training materials and ensure frequent, effective training in key volunteer areas as well as safety; provide specialized trainings as needed
• Familiarize volunteers with AWA’s presence and activity within the larger community
• Ensure recognition of the value of volunteers to AWA

Evaluation & Appreciation

Develop and maintain a report with volunteers so they feel valued, needed and connected to the AWA mission

• Annually assess effectiveness of entire program
• Evaluate the effectiveness of volunteer opportunities
• Evaluate satisfaction of volunteers with their experiences at AWA
• Evaluate and manage the performance of individual volunteers
• Enforce volunteer code of conduct and procedures
• Organize an ongoing variety of volunteer recognition activities; plan and organize the annual Volunteer Appreciation including refreshments, awards, activities, etc.
• Increase staff awareness and appreciation of the role and function of volunteers
• Maintain, research, update, and create new volunteer policies, procedures, and job descriptions
• Maintain accurate records for individual volunteers including affiliations, skills, and training; write letters of recommendation for HS students and others

Special Volunteer Program (Pet Therapy & Fostering)

• Oversee program objectives
• Ensure specialized trainings are in place to meet program needs

Serve as primary contact for partner organizations and agencies

• Assist the Foster Care & Transport Coordinator as needed

Pet Food Pantry:

• Organize the distribution of pet food to those in need through our biweekly pantry, quarterly pantry and VOW programs.
• Network with community organizations for pet food distribution.
• Maintain data on families and animals served for reporting purposes.
• Purchase Pet Food Supplies for the quarterly Camden County Alliance Pet food events when necessary.
• Facilitate Employee Pantry Program.

Community Outreach:

Seek out and schedule opportunities to secure community awareness around AWA’s programs and services. Events include business events, town fairs, tables at local pet supply stores, etc.

• Meet annual Outreach goals:

o Set calendar, evaluate overall success

o Establish donation goals and supply drives

▪ Create shopping lists for events

• Coordinate volunteer participation and ensure proper coverage to minimize cancellations and ensure AWA presence is positive, branded, and professional
• Follow-up for all community events to determine success/areas for improvement
• Create displays and materials to be given out at Outreach events
• Keep Outreach supplies in order at all times
• Provide Digital & Website Coordinator with monthly schedule of events

Education:

• Provide support and back-up as needed to the Education Department
• Assist with ensuring areas and activities are covered such as Birthday parties, Kids’ Nights, Humane Education school visits, and on-site tours
• Ensure volunteers are scheduled for activities when needed, such as off-site Humane Education visits, and other activities

Development Department:

• Maintain awareness of AWA’s brand and style guidelines when creating material
• Identify AWA fundraising communications and tailor messages appropriately to engage volunteers
• Work closely with other departments and attend regular meetings to discuss collaborations and future fundraising and events
• Draft documents for AWA publications
• Track metrics to document AWA’s programs to share with supporters and for grant proposals/reporting
• Answer enquiries from supporters in a timely, efficient, and appropriate manner

Other:

• Monitor and be accountable for budget items and resources
• Prepare reports of activity relative to volunteer programs and outreach
• Maintain and update computerized database, communication tools, forms, and documents for all volunteer activities
• Maintain volunteer database (Volgistics)
• Performs other duties as assigned

Position Requirements:

• Ability to work cross-departmentally
• Commitment to the humane treatment of animals
• Adhere to all organizational policies and procedures and safety standards
• Demonstrate flexible and efficient time management skills and the ability to prioritize workload
• Ability to handle multiple tasks simultaneously
• Effective communication skills
• Analytical and problem-solving skills
• Ability to identify areas in need of improvement
• High-quality customer service skills
• Ability to learn quickly and efficiently
• Cash management and handling skills
• Punctuality and preparedness are crucial

Qualifications:

• Bachelor’s degree preferred
• 3-5 years’ experience managing volunteers in a non-profit setting preferred
• Valid driver’s license and a clean driving record required
• Knowledge of basic computer software required
• Familiarity with Salesforce preferred

Physical Factors:

• Work performed throughout the AWA facilities and across all departments. This will require exposure to animals, as well as animal handling
• Long periods of sitting, standing, leading groups in discussion, computer and telephone work, bending, stooping, reaching, and working outdoors in differing weather conditions may be required.
• Potential exposure to zoonotic diseases, dangerous and fractious animals, high noise levels, wet surfaces, hazardous chemicals, and sharp objects.
• Peanut butter used throughout the facility
• Ability to lift and move up to 25 lbs. unassisted, and over 25 lbs. with assistance

Working Conditions:

• A varying schedule, including days, evenings, and weekends are required to ensure maximum on-the-job contact with volunteers.
• Overtime work as necessary when approved.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

How to Apply

Email resumes to Sue Beck, Development Manager:  Sueb@awanj.org