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Team Leader, Adoptions - Animal Shelter
Humane Colorado
,
Denver, CO 80231
Description
Responsibilities
- Direct, monitor and support the day-to-day work of the team ensuring the quality, consistency and completion of the required work. Utilize metrics to evaluate and create appropriate plans as needed.
- Model compassionate interactions with patrons, animals and staff and create an environment where this behavior is normalized and expected.
- Collaborate with Team Leads throughout the organization to address logistical issues related to flow, space, scheduling, staff absences and other shelter concerns. Effectively communicate and elevate challenges to management as needed.
- Approach challenging situations with a positive perspective, helpful attitude and flexible strategies, seeking the best possible experiences and outcomes for pets and patrons.
- Utilize established SOPs to guide consistent and appropriate operating procedures. Provide productive feedback on implementation and potential challenges to be experienced by the team, propose edits as needed.
- Encourage and support independent thought and action by team members in response to situations not addressed by established procedures.
- Counsel and support staff regarding their day-to-day work and provide input to managers regarding staff performance.
- Monitor data entry and documentation to ensure accurate and up to date animal records.
- Provide information and data to assist with development and management of budget.
- Provide onboarding support and training to staff and volunteers new to the team.
- Work in partnership with Adoptions Manager to provide training and mentorship for associates who demonstrate interest and capacity to take on additional and/or higher-level responsibilities.
- Perform opening, closing duties weekly as needed by the organization including at least two holiday shifts throughout the calendar year.
- Perform euthanasia and related tasks as needed.
- Ensure that local, state, and federal safety animal care standards are met.
Team Specific Responsibilities
Adoptions Team Leader
- Work alongside the adoptions team, providing support and guidance in the moment on all aspects of their work including the adoption process, customer service, and operational duties.
- Prepare and reconcile statements of daily financial transactions.
- Supervise the delivery of high-level customer service to patrons and partner with the Adoptions Manager to assist with escalated patron interactions.
- Administer vaccinations and preventative medications and insert microchips.
- Support ordering, inventory and operation of the pet supply retail store.
Partner with the Adoptions Manager to handle time off requests and scheduling for all staff.
Compensation: $22.50 - $23.65 per hour (starting pay commensurate with market, experience, and equity)
How to Apply
Please click here to apply!
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