Director of the Susan M. Markel Veterinary Hospital

Description

Essential Duties and Responsibilities

Planning

• Develop the annual operating budget
• Collect and analyze important client/patient and other data to identify existing trends and opportunities and to predict and proactively address challenges
• Research veterinary industry trends
• Use internal data and external research to make continuous adjustments to improve operations and client and patient services
• Work with the Richmond SPCA Advancement Department to plan and execute hospital marketing strategies and tactics (to include social media platform management)
• Work with managers in other departments to coordinate delivery of hospital services where cross-departmental involvement is required
• Work with senior management to achieve organization-wide goals and objectives

Financial Administration

• Monitor daily, monthly, quarterly and yearly revenues
• Approve and monitor expenditures
• Verify accuracy of monthly operating statement prepared by the Chief Financial Officer
• Oversee employee payroll
• Oversee the monitoring of inventory control and reports
• Work with staff to maintain the integrity of the AVImark database
• Develop fee schedules and adjust pricing as necessary

Client Development

• Monitor and review the hospital's attention to client convenience and recommend enhancements to processes and procedures when necessary
• Set service goals, including those focused on client retention and satisfaction
• Find ways to collect client feedback to facilitate enhanced patient care and client service
• Look for and recommend opportunities for employee training
• Interface with clients regarding any customer service problems and work to resolve issues
• Establish client appointment scheduling guidelines and make adjustments as necessary to meet internal and client needs
• Identify ways to reduce omissions and inconsistencies

Employee Development, Administration and Supervision

• Motivate employees and build a culture of respect, professionalism and enthusiasm for the mission
• Insist upon the highest ethical and professional standards among employees
• Interview and hire doctors (with consultation from the Director of Veterinary Medicine who oversees the provision of professional services and the Supervising Doctor of Veterinary Medicine)
• Develop and update annually employee job descriptions
• Oversee the creation, implementation and improvement of orientation and training procedures for new employees in consultation with the People Operations department
• Conduct yearly employee reviews for management staff and doctors
• Facilitate regular client and patient care team meetings for the delivery of important ongoing education
• Develop doctor schedules and work to ensure teams are adequately staffed; monitor staff attrition rates, etc.
• Listen to employee concerns and ideas
• Handle employee problems requiring disciplinary or other action (in coordination with other management staff)
• Monitor projects assigned to client and patient care teams to ensure timely completion

Facilities, Equipment and Technology Management

• Provide input to the Facilities Manager to ensure that the physical hospital space continues to meet the medical and administrative needs of the patients, clients and employees
• Provide input to the Chief Operating Officer to ensure that technology - phone systems, computers and other devices and office equipment - efficiently meets the medical and administrative needs of the hospital

Miscellaneous

• Assist with organizational events as needed
• And other tasks as needed or assigned

Visit richmondspca.org to view the full job description.

How to Apply

Visit richmondspca.org to view the full job description and to apply.