Conversational adoption counseling is all about what we say, how we say it and what we look like when we say it. Learn how to use this powerful technique to improve your adoption processes. You can listen to this webinar at your convenience, any time 24/7.
By the end of this webinar, you can develop an understanding about:
Establishing trust between yourself and the potential adopter
Exchanging important information
Determining whether the home is qualified for the animal in question
Creating an experience that is enjoyable for the adopter, resulting in positive word of mouth and longtime support
About the Presenters:
Executive Director, Bucks County SPCA
Linda Reider has worked in the animal welfare field for the past 30 years. She is currently leading Bucks County SPCA, a Pennsylvania agency that operates two open admission animal care centers, investigates animal cruelty, provides 24-hour emergency rescue and reaches into the diverse communities of the county to improve the lives of animals and their people. Reider holds a bachelor’s degree and a master’s degree, as well as a certificate in nonprofit business and management.