Volunteer Manager
Description
The Volunteer Manager is required to work onsite.
DUTIES AND RESPONSIBILITIES
General:
- Model and promote a staff & volunteer culture that is welcoming, collaborative and free of judgement.
- Facilitate learning to promote staff & volunteer growth and development, implementation of and adherence to best animal shelter practices and organizational policy.
- Plan, build capacity, organize, coordinate, review, evaluate and direct efforts to achieve the Volunteer Program Goals in support of the organization’s mission.
- Ensure quality care and humane treatment for the animals owned by the R-H SPCA.
- Perform duties in a manner which encourages attainment of RHSPCA goals.
Responsibilities:
- Serve as the primary point of contact for volunteers.
- Design and implement training and orientation materials to recruit, train, utilize, and retain volunteers.
- Process and screen new volunteer applications
- Conduct new volunteer orientation.
- Train staff on volunteer engagement and utilization.
- Match volunteers with their best fit based on skill, interest, availability, initiative, and aptitude.
- Oversee the volunteer schedule and ensure that open slots are filled.
- Execute volunteer appreciation initiatives.
- Recruit volunteers via online and in-person events.
- Coordinate and assist with events.
- Develop and maintain positive, constructive relationships with community partners.
- Responsible for accurate record keeping, maintaining data integrity of volunteer records, and statistical reporting for all program(s) related activities.
- Conduct meetings with volunteers and staff to review procedures, discuss concerns, and share ideas to successfully implement the Volunteer Program goals.
- Provide opportunities for staff and volunteer feedback.
- Communicate well in person, via email and telephone with individuals within the organization and outside to ensure success of the programs.
- Responsible for managing inventory of supplies needed for the volunteer program.
- Conserve finances whenever possible in executing these responsibilities.
- Create and post content to Rockingham Harrisonburg Volunteer Facebook Page and monitor posts and comments in the capacity of an administrator
- Create written content for distribution, including the weekly volunteer newsletter.
Flexibility in schedule is a must. Perform related work as required. Job responsibilities and opportunities may change as organizational needs change and grow.
TRAINING AND EXPERIENCE
RHSPCA is seeking a progressive, quick thinking, dynamic individual who brings excellent people skills along with passion, commitment and enthusiasm for our mission and accountability for their work. Independent thinking and resourcefulness to overcome roadblocks are a must.
The ideal candidate will have:
- Minimum of 3 years experience in animal welfare and minimum of 2 year experience managing an established volunteer program of 100 or more active volunteers.
- Excellent interpersonal skills with customer service orientation. Ability to communicate effectively, courteously, and professionally with a variety of individuals representing the public, board members, volunteers, donors, and employees.
- Demonstrated ability to be a team player with a positive, can-do mentality, and pro-active approach who enjoys working in a fast-paced environment.
- Experience being highly organized, resourceful, proactive and flexible; capacity to prioritize and multi-task.
- Experience working for a similar size animal shelter (larger animal welfare organization, strongly preferred).
- Animal handling experience.
- Personal qualities of integrity, credibility, and dedication to the mission of the RHSPCA.
- Ability to set goals, implement action plans, and monitor personal progress towards goals.
- Experience with MS Office and Google Suite required with the ability to quickly navigate new applications and systems.
- Proficiency in volunteer management software (Better Impact preferred).
- Bilingual, English and Spanish proficiency, preferred.
PHYSICAL REQUIREMENTS:
Ability to lift 35 lbs., stand for long periods of time, move quickly, work with and around animals (including diseased, injured and/or potentially aggressive animals), loud noises, chlorine or other chemicals.
COMPENSATION
This is a salaried position offering $45,000 - $50,000 per year. After a period of employment, the Volunteer Manager is eligible for medical insurance and PTO.
NATURE OF EMPLOYMENT
This is an exempt position, which generally requires a minimum of 40 hours per week and may include travel, weekend, evening and holiday work.
There is no minimum period of employment guaranteed or implied by acceptance of an offer of employment. It is the policy of the R-H SPCA that employment for this position is at will, which means that employment for no specified term and the employee or agency may terminate that employment at any time without cause. This job description serves as a guide.