Oversees the daily operations of animal care, facility and grounds, customer service and programming. Responsible for maintaining the highest levels of animal welfare, driving continuous improvements, ensuring communication and collaboration between departments, focusing on excellent customer service and adhering to best practices in animal welfare and shelter medicine. Hires, trains, supervises, evaluates, and manages shelter and veterinary personnel to ensure effective and efficient operations of the shelter and related programs. Responsible for administrative oversight, budget management and achievement of organizational goals and objectives.