JOB TITLE: Veterinary Assistant
REPORTS TO: Shelter Manager
HOURS: Full-time, hourly
WAGE: $14.00 - $16.00 per hour
EXPERIENCE: At least 2 years of previous experience in a clinic or shelter setting
Under the supervision of the Shelter Manager, the Veterinary Assistant provides administrative and medical assistance to the Roice-Hurst Humane Society (“RHHS”) vet care team. This role is the first point of contact for any member of the public receiving veterinary care on their pet. Additionally, this position supports the vet care team by providing routine medical and animal care for shelter pets.
ESSENTIAL JOB RESPONSIBILITIES
- Checks clients in/out during clinic and surgery days.
- Ensures that customers submit complete and accurate paperwork and documentation for vaccinations, surgeries, and other medical services provided by RHHS, including providing basic veterinary information, referring questions as necessary to the Veterinary Technician or Shelter Veterinarian, and providing information on RHHS policies and procedures.
- Answers vet office phone line and responds to voicemails promptly.
- Checks individual and vet care team email daily and responds within 24 hours or passes along as necessary.
- Assists the public by answering questions and being knowledgeable about RHHS policies and procedures.
- Creates, updates, and otherwise maintains records, both physical and electronic, so that information including animal description, ownership, medical care, and history are up-to-date at all times.
- Receives customer payments, processing in QuickBooks, and safely keeps payments and payment records in the cash drawer.
- Deposits cash, checks, receipts, and other financially sensitive material into safe by the end of the day.
- Cleans and sanitizes the Vet Room, Intake Room, Mobile Clinic, and recovery areas before, during, and after use.
- Maintains Vet Appointment calendar, including managing and conducting follow-up calls.
- Maintains proper inventory levels of veterinary and cleaning supplies in the Vet Room, Intake Room, and Mobile Clinic, which shall include ordering all supplies of a medical nature.
- Follows all safety guidelines to ensure a safe work environment. Takes immediate action to address any safety concern or noncompliance of safety rules.
- Follows directives (including written instructions) of the Shelter Veterinarian and medical or managerial staff regarding medical needs and dietary restrictions, including the proper administration of medications, and assists with animal intake procedures as instructed. Immediately reports all perceived medical issues, injuries, or mistreatment of animals to the Shelter Veterinarian or Shelter Manager.
- Assists in handling during animal intake exams, vaccination administration, and other veterinary care as instructed by the Shelter Veterinarian.
- Performs other tasks as directed by the Shelter Veterinarian or CEO to ensure the successful operation of veterinary care at the shelter.
ESSENTIAL CUSTOMER AND VOLUNTEER CARE
- Serves as a team member by providing prompt, respectful, and knowledgeable service to customers, volunteers, and the general public. Treats the public with empathy and patience.
- Represents RHHS as a member of the fundraising team, making fundraising asks as directed.
- As needed, engages potential adopters in conversations to determine lifestyle, wants, needs, and motivations for adopting a pet; provides basic information about specific animals and about breeds/species to assist the adopter in choosing the appropriate animal. Educates clients on responsible pet ownership and animal care.
- Maintains adopter, relinquisher, donor, vendor, and customer confidentiality.
- Helps train fosters and vet and clinic volunteers as necessary. Assists and oversees volunteers working in the Vet Room, Intake Room, Mobile Clinic, and recovery areas.
- Follows proper cleaning and disinfection practices to maintain a clean and healthy environment and help reduce the transmission of infectious diseases to both animals and people.
- Ensures Vet Room, Intake Room, Mobile Clinic, and recovery areas are neat, clean, sanitized, and free of clutter.
ESSENTIAL RESPONSIBILITIES – OTHER
- Follows safety guidelines to ensure a safe work environment.
- Complies with RHHS personnel policies.
- Adheres to the RHHS Standard Operating Procedures manual.
- Functions as a cooperative member of the RHHS team and attends regular staff meetings.
- Works in a positive and cooperative manner with volunteers, donors, and staff, recognizing their individual contribution to the success of our organization.
- Reports any maintenance or safety issues of office facilities and equipment immediately to the Office Manager.
- Safely operates the RHHS vehicle(s) and/or personal vehicle to transport animals to and from appointments or between shelters/rescues as needed. Must have a valid driver’s license.
- Other duties as assigned.
REQUIRED SKILLS AND TRAITS:
- Has at least 2 years of previous experience in a clinic or shelter setting.
- Models and embodies the RHHS mission, vision, values, policies, and goals in actions and words.
- Must competently use Microsoft Office, including Microsoft Word and Excel; Quickbooks; the Google Suite; Shelterluv shelter software; ClinicHQ; web browsers; and other technology as necessary.
- Must demonstrate leadership and be enthusiastic, self-motivated, team-oriented, and quality-improvement minded.
- Must be professional, flexible, and able to handle difficult and sensitive situations with diplomacy and discretion.
- Must understand and respect confidentiality, think strategically, prioritize, focus, and be customer-oriented.
- Must operate RHHS telephone system, computers, and copiers.
- Minimum education level: High School Degree or equivalent.
MENTAL, PHYSICAL AND COMMUNICATION DEMANDS:
- Must have strong written and spoken English skills; Bilingual (Spanish) speaking and writing ability preferred.
- Responds to Daily Reminder email updates daily with pertinent notes from the shift worked.
- Must perform a variety of light tasks, such as sitting and standing, lifting up to 35 pounds occasionally, typing, writing, answering phones, and filing.
- Must work when and where needed by the organization. Must work irregular hours, weekends, holidays, and overtime when necessary.
- Must work alone or with minimal supervision. Must be self-motivated.
- Must work under pressure with public audience and have patience and tact when working with difficult, emotional, or angry people.
- Must work safely around unruly, vicious, sick, injured, or dangerous animals.
- Must work in an environment with elevated noise levels.
- Must not have an allergic condition that prevents the employee from performing any essential function of the position, with or without reasonable accommodation.
- Must handle animals as necessary.
How to Apply
Email a resume and cover letter to firstname.lastname@example.org, subject line ATTN: Nolan re: Veterinary Assistant