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Team Leader, Shelter Veterinary Services
Dumb Friends League
,
Denver, CO 80231
Description
Purpose of Position: Directly lead and provide oversight for the work of the shelter veterinary services and foster teams.
Responsibilities
- Direct, monitor and support the day-to-day work of the team ensuring the work of the team is accurately done correctly. Utilize metrics provided to evaluate and create an appropriate plan.
- Collaborate with Team Leads throughout the organization to address logistical issues related to flow, space, scheduling, staff absences and other shelter concerns. Effectively communicate and elevate challenges to management team as needed.
- Approach challenging situations with a positive perspective, helpful attitude and flexible strategies, seeking the best possible experiences and outcomes for pets and patrons.
- Utilize established SOPs to guide consistent and appropriate operating procedures. Provide productive feedback on implementation and potential challenges to be experienced by the team, propose edits as needed.
- Improve the quality of care provided by cultivating independent thought and action by staff in response to situations not effectively addressed by established procedures.
- Counsel and support staff in regard to their day to day work and provide input to managers regarding staff performance.
- Monitor data entry and documentation to ensure accurate and up to date animal records.
- Provide information and data to assist with development and management of budget.
- Provide onboarding support and training to staff and volunteers new to the team.
- Work in partnership with manager to provide training and mentorship for associates who demonstrate interest and capacity to take on additional and/or higher-level responsibilities.
- Partner with Purchasing and provide support for ensuring work materials and consumables remain well stocked for the team
- Responsible for maintaining the League’s high standard of neat and clean facilities in assigned work areas.
- Partner with Facilities and others as needed to ensure the League’s equipment is in good working order.
- Ensure that local, state, and federal safety animal care standards are met.
Team Specific Responsibilities
Shelter Veterinary Services
- Work alongside the shelter veterinary services team, providing support and guidance in the moment on all aspects of their work including veterinary technician, veterinary assistant and foster associate roles.
- Coordinate daily workflow of animals through the department, including emergent needs.
- Ensure efficiency and coverage all department needs, including impactful oversight of morning round-up meetings.
- Monitor care and treatment of animals to ensure proper services and follow-up care are provided and completed efficiently.
- Perform euthanasia and other related tasks, as well as train others to do so.
- Provide first line of exceptional customer service to all patrons, including reimbursement requests as necessary.
Create and oversee meaningful relationships with foster parents, assuring they feel valued
Schedule: 4 - 10 hour shifts, weekend availability required
Compensation: $24.79-$26.64 + $3 RVT differential if Registered as a Registered Veterinary Technician through Dora (starting pay commensurate with market, experience, and equity)
How to Apply
Please click here to apply!
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