Job Description – Veterinary Clinic Office Manager Job Summary Veterinary office managers are responsible for making sure that the office, animal clinic or animal hospital runs efficiently. As a veterinary office manager, you are responsible for taking care of the administrative duties, while the veterinarian and his/her assistants concentrate on providing services to the animals in their care. It is important to note that while you may work in an animal care environment, you will have very little interaction with the animals. Overview of Job Responsibilities As a veterinary office manager, your main duties will be similar to general office manager responsibilities. Some of your duties may include the following: Scheduling vet appointments Maintaining patient (animal) charts Billing customers, insurance companies and/or vendors Managing other employees Scheduling employee shifts Training new employees Interviewing potential employees Managing payroll Ordering office supplies Tracking accounts Qualities and Requirements Social Skills If you are interested in becoming a veterinary office manager, you will be responsible for leading your office staff therefore you must have good social skills. It is important to maintain a positive attitude when speaking to the office staff. A positive attitude will inspire your employees to perform to the best of their abilities. It is also imperative that you demonstrate empathy and good communication skills when talking to clients about their cherished pets. Leadership Skills As a veterinary office manager, you will be expected to understand the inner workings of the practice. You should also be able to effectively supervise and manage the office staff. In addition, you will be responsible for providing human resource services to clients and vendors. There may be times when you have to train both new and seasoned employees and/or resolve employee and/or client conflicts. Moreover, you may be responsible for providing coaching skills to employees who are struggling. Technical AbilitiesIn rare cases, you may be required to demonstrate veterinary technician skills. For instance, you may have to help the veterinarian or veterinarian assistants during surgery, administer medications, process X-rays and collect blood, urine and/or tissue samples for laboratory testing. In addition, you may be asked to suggest resources for clients and/or provide educational pamphlets to those with injured or ill pets. In some cases, you may be required to educate clients about various pet-related illnesses such as: heart worm, feline leukemia and/or parvovirus.
How to Apply
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