Job Description – Office Assistant/Receptionist JOB SUMMARY Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments. Answer phone calls, which may involve answering questions and screening and scheduling appointments. Handle incoming and outgoing mail and email. WORKING RELATIONSHIPS The Veterinary Receptionist primary duty is interacting with clients and coordinating communication between doctors, assistants and the clients. Works closely with the Clinic Director and other Clinic staff. ESSENTIAL JOB FUNCTIONS
- Ensures complete and accurate records exist for all patients, including rabies certificates, go-home paperwork, and medical records
- Scheduling appointments, answering the telephone, setting up new clients and patients.
- Preparation and maintenance of medical records, over the counter sales, mailings, computer operation, financial transactions, and front office and reception area maintenance.
EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES 1. Client Education
- Must be able to learn basic veterinary medical concepts including but not limited to vaccine protocols and anesthetic risks
- Must also be able to communicate basic veterinary concepts to owners and be able to repeat information relayed by a veterinarian
- Will be asked to communicate with the public on a daily basis in a professional manner
- Physical Requirements
- Must be able to lift and carry up to 50 pounds repeatedly throughout the day with help
- Must be able to bend and kneel repeatedly
- Must be able to see fine detail in a variety of situations
- Must be able to work standing or sitting for 8 or more hours
- Technical Requirements
- Technical proficiency with Mac and PC platforms, as well as Microsoft Office.
- Must be able to answer and respond to multiple phone lines.
PREFERRED Two or more years of experience in a veterinary clinic, veterinary hospital, and/or animal shelter or control facility. Candidate should be highly motivated, enthusiastic self-starter with a professional attitude. WORK ENVIRONMENT The offices and operations of a high-volume veterinary clinic can be high stress and very busy at times. This position is scheduled for five days/week, usually Monday through Friday; however, the schedule can change and may sometimes require weekend or evening hours to complete the job. Can include working some holidays or overtime depending on clinic needs. Candidate must be flexible with schedule changes and short notice overtime requests.
How to Apply
Please email your resume to firstname.lastname@example.org