Do you love working with people? Leading a team of super dedicated, passionate staff by inspiring them to be their best? Do you thrive in a busy work environment that pulls you in lots of directions, all at the same time? If the answer to each of these questions is yes, keep reading!
Young-Williams is looking for an Intake Manager who approaches challenges with enthusiasm and optimism and sees every situation as a learning opportunity. If the following describes you, we want you to apply!
- You are an inspirational, transparent, effective leader. No “bosses” allowed.
- You are accountable for the successes and challenges in your department and hold others accountable as well.
- You have amazing people skills. We’re not just talking “some customer service experience,” you’re a compassionate “people person” who truly enjoys making staff, volunteers, animal control officers and customers feel welcome, valued and important.
- You’re in your element when you’re teaching, training and coaching staff and volunteers to be their best.
- You’re the consummate team player and your coworkers can’t stand the thought of working on a day you aren’t there.
- You are a multi-tasker extraordinaire who can do a variety of things well at the same time, and make good decisions when managing competing priorities.
- You’re helpful and kind, and always advocating for your staff, volunteers and customers.
- You’re open to new ideas, comfortable with change and endlessly optimistic.
- You are great with data management and reporting and keep meticulous records and statistics.
- You excel at finding creative solutions that make everyone happy, even in challenging or delicate situations.
This position is supervised by: Director of Shelter Operations
The position identified below report to this position: Intake and Pet Resource Center Specialists
ESSENTIAL FUNCTIONS OF THE JOB INCLUDE:
- Set high standards of work through clear, documented communication, change management and follow up.
- Schedule, train, coach, and provide feedback to staff.
- Recruit, hire, onboard and train new staff.
- Coordinate with other departments within YWAC to maximize staff skills and knowledge of all organizational programs and department functions.
- Participate in the on-call rotation to provide phone and in-person support for animals, foster parents and animal control officers after hours. This does include minor medical care such as administering fluids and/or medication, and at times, euthanasia.
- Ensure that departmental policies, procedures and guidelines are updated regularly and properly communicated to staff, in compliance with relevant regulations, and responsive to YWAC needs.
- Work closely with city and county animal control to maintain open, effective communication.
- Responsible for the accuracy and retention of shelter data, statistics and reporting.
- Handle customer concerns with empathy and professionalism oftentimes in complex and emotional situations.
- Member of the rounds committee which oversees animal pathway/flow planning and outcome recommendations for individual animals.
- Represent YWAC at court hearings for cases involving animals currently or previously in our care.
- Member of the leadership team responsible for overall management of the organization, participation in regular meetings and sub committees.
- Processing of all incoming animals including collection of information from owners, good Samaritans and animal control, inputting thorough and accurate data into shelter software for tracking, care and reporting, and administering vaccines and other preventative care for every animal upon intake.
- Responsible for oversight and follow up of special intakes including seized animals, owned animals in care (emergency boarding, or strays with ID), legal holds, and quarantines.
- Oversight of all aspects of the Pet Resource Center including owner surrender wait lists, grant assistance requests, counseling and tracking of results.
- Cleaning of temporary animal housing areas in the intake department; ensuring swift movement of animals out of temporary housing.
- Ensure effective communication with veterinary team when animals are in need of medical care, and the behavior team when concerns arise.
- Humane euthanasia of shelter animals for severe medical or behavioral conditions as determined by the veterinarian or rounds committee.
- Information and referral services for all types of animal related questions from the public with special emphasis on lost pet recovery, pet retention, and other resources to aid in decreased shelter intake without compromising quality of life. Fast forward to one year from now.
Here’s what you’ll have accomplished:
- Staff is trained, proficient, confident and consistent in intake responsibilities. You’ve achieved these results through the use of tools like SOP’s, daily checklists, regular audits and feedback from other departments that rely on a high quality of work to move animals through our process quickly and efficiently.
- The team is following up daily and on top of all intake related holds (ID trace, owner circumstance, bite quarantine, court cases, etc.) to ensure the shortest length of stay possible for those animals.
- Documentation is on point and the rest of the organization has access to all information needed to keep animals moving through the system and placed into appropriate homes via database notes and kennel signage.
- You’ve implemented a system and trained your staff to gather and document objective, detailed information about an animal’s history from owners, good Samaritans and animal control officers.
- Pet Resource Center (PRC) has expanded to include regular outreach into the community with emphasis on at-risk and low-income populations.
- You’ve collected at least 3 stories per month of PRC success stories, and you’ve helped our grant writer secure more funding to help low income pet owners keep their pets through grant subsidies.
- You’ve provided each member of your team an opportunity to attend at least four in person or online training to expand their knowledge of animal welfare, professional skills and self-care.
- You’ve improved the efficiency of the team by providing a structured plan for the day, every day, and ensuring the plan stays on track.