Director of Clinic Services

Description

The Role 

The Humane Society of Charlotte seeks an experienced Director of Clinic Services who will be goal-driven, an expert at leading a high performing team of veterinarians, medical support staff & volunteers, and who will bring positive energy and humor to the workplace. The Director of Clinic Services is a member of the leadership team, working closely with the COO to contribute to HSC as it provides accessible and high-quality veterinary care to under-served communities in Charlotte working in-line with HSC annual budget and in cooperation with other agency programs and departments. The Director organizes, plans, manages, and oversees all aspects of the Clinic Services operation ensuring productivity, licensing, regulatory compliance, quality of care, equipment maintenance, and strategic goals are met in the state-of the-art, spay neuter and wellness clinic. 

HSC Background  

For more than 45 years, the Humane Society of Charlotte has been working toward our mission to champion the wellbeing of companion animals and strengthen their bond with people who know, love and need them. In 1986 HSC opened the first low-cost spay/neuter clinic in the southeast United States. In 2017 we launched a capital campaign to build a new state of the art facility and in 2022 we reached our capital campaign goal of $15 million and opened our doors in June. We now have an expanded adoption center, spay/neuter & wellness clinic, and education center that allows HSC to become more easily accessible to the community and provide a safe space where all people are welcome and treated with the upmost care and respect. At HSC it is our foundational belief that people will make good decisions for animals when they are treated with kindness and understanding, and when they have enough information and resources. 

In 2022, HSC has been fortunate to be able to provide wellness care to nearly 6,000 companion animals and provide over 7,000 vaccinations and wellness tests. HSC’s spay/neuter clinic on average will accomplish 10,000 spay/neuter services per year. Our new facility has allowed for a higher bandwidth for intakes, public spay/neuters and TNR’s and will in turn allow our figures to grow and reach higher numbers than ever before. 

Commitment to the Community & DEI 

It is the community vision of HSC to have a future when all companion animals have the support, care, and human connections needed to live healthy, rewarding lives. 

The Humane Society of Charlotte is a community resource committed to delivering effective, innovative services that strengthen the human animal bond and improve the lives of companion animals and the people who care about them. Our vision is for Charlotte to be a humane community, for animals and people and one in which all live together harmoniously. 

While many view HSC as an animal centric organization, our intent is to positively impact people and animals. As a non-profit built on the belief that all people are equally deserving of the love and companionship of a pet, HSC’s work is rooted in compassion and equity. 

Within our work and in adherence with our vison and mission, we are committed to exemplifying humane behavior and believe there is no place for hate, intolerance, discrimination or racism. We stand solidly with those who seek systematic change, racial justice, and a social fabric that embraces everyone equally. 

As animal welfare professionals, we must always remember to keep the human in humane. Hate has no place in the humane society we are fighting for.  

Essential Duties and Responsibilities 

Organizes, Plans, Manages and oversees all aspects of the clinic operations 

• Plans, organizes, and oversees Clinic Services to ensure principles and objectives of the Clinic and Organization are met. 

• Teaches, trains, and assists Practice Manager and support staff in their professional relationships with employees and other staff as well as the performance of their jobs. 

• Ensures all Clinic Services employees meet or exceed the expectations of the Organization Core Values and engage productively and cooperatively with all HSC departments and programs. 

• This position ensures all levels of the Clinic Team have trust in one another; listen to one another; develop a cross-functional team-based approach; solve problems as a team; provide recognition for jobs well done; uses flexible controls; give clear directions in key results areas, measurements, and goals; provide skill-based training to their employees as well as coaching, feedback, and encouragement. 

• Provides counsel to Practice Manager in recommending appropriate courses of action regarding employee relation issues and management. 

• Responsible for the proper implementation and administration of all policies, procedures, and programs as they apply to Clinic Services. 

• Leads and inspires extraordinary, non-biased, transparent, professional, kind customer service. 

• Identifies and develops viable solutions to solve problems and meet safety, workers compensation, and financial goals cross-functionally. 

• Is the driving force of change and is the standard bearer in helping to develop the culture of the Clinic. 

• Establishes and maintains an effective information exchange with all functional areas of the HSC. 

• Acts as a liaison to other professional organizations within the field. Meets and talks with the clients/public resolving problems, providing information, and addressing concerns. 

• Works in cooperation with Executive Team to create the Clinic Services departmental budget. Leads Clinic Services in meeting and exceeding budget expectations and adjusts when needed to ensure budget goals are met. 

• Sets standards for workplace productivity in-line with Strategic Plan and goals. 

Performs other duties as assigned or required to ensure a positive public image and to improve the functioning of Clinic Services. 

Responsible for all operating, health and safety, and personnel policies and procedures in Clinic Services 

• Cross Departmental Cooperation and Communication 

• Strategic initiatives 

• Budget and Payroll Administration 

• Employee Performance Management 

• Process improvements 

• Resource Management and Allocation 

• Inventory Control 

• Inspections and Equipment Registration and Maintenance 

• Authorizing Purchase Orders and Check Requests 

Day-to-day operational and financial processes will include, but not limited to 

• Public interaction, customer concerns, and complaints 

• Communications cross-functionally 

• Employee relation strategies and issues 

• Governmental rules, regulations and licensing 

• OSHA compliance and managing workplace health and safety initiatives 

• Workers compensation 

• Financial objectives 

• Media spokesperson on Clinic Services topics when needed 

Major responsibilities this position is accountable for 

• Leadership of the Clinic Services Team and it’s integration and cooperation with other HSC programs and departments 

• Financial objectives established by the Executive Team and Board of Directors 

• Culture of the Clinic Services Team 

• Keeping the Executive Team apprised of Clinic performance and any issues that may put the organization at risk 

• Surgery and Wellness program performance 

• Organization’ compliance of animal related laws 

Qualifications & Expectations 

•Bachelor’s degree of commensurate experience 

•CAWA (Certified Animal Welfare Administrator) certificate through AAWA (Association for Animal Welfare Advancement) is preferred 

•Valid State driver’s license 

•Minimum 5 years in Animal Welfare/Veterinary Clinic environment with last 5 years in a management role 

• Excellent oral and written communication skills and the ability to establish rapport quickly with persons of diverse backgrounds 

• Proven record of leadership and management skills 

• Maintains a professional stance and encourages professionalism in all work activities 

• Preserves cordial, productive relationships with all staff and board members while maintaining confidentiality pertaining to privileged administrative and operational information 

• Self-motivated, well organized, goal orientated, and works effectively under pressure 

• Must understand leadership as a team player 

• Computer skills 

• Flexibility in work hours 

• Must be enthusiastic for the mission and goals of HSC 

Compensation 

$65,000 ‐ $67,000 per year, compensation commensurate with experience and ability 

HSC includes competitive benefits including medical, dental & vison coverage of 96%, complementary Life and Disability Insurance, FSA, 401(k) with discretionary match, Employee Assistance Program, Professional Development Assistance, and generous PTO and paid leave. 

HSC also offers multiple benefits for your pet including adoption, pet food, wellness care, training classes and pet insurance discounts as well as paid pet bereavement leave. 

How to Apply

 To Apply 

  Visit our careers webpage: Charlotte Animal Jobs and Careers | Humane Society of Charlotte 

  Here you can learn more about our benefits, culture, and FAQ’s. 

Or apply directly here: https://www.ondemandassessment.com/link/index/JB-G4TI9GOTY?u=1127197