Job Title: Spay/Neuter Clinic Manager
Reports to: Director of Veterinary Medicine
Summary: The Clinic Manager is responsible for the daily operations of the spay/neuter clinic and ensures compliance with all applicable laws, regulations and policies. Prepares the clinic’s schedule, manages inventory, supervises support staff and coordinates with other departments. Ensure all animals receive high quality and humane care to include both shelter and client’s animals. The purpose of this position is to provide a variety of analytical, evaluative, advisory, coordinating and technical functions. Areas of responsibility include veterinary practice administration, operational plans, training of staff, ordering and stocking supplies and equipment, funds and resource management, staffing, safety and security; and review/evaluation/analysis of the past performance of the shelter.
Essential duties and responsibilities:
- Support the Director of Veterinary Medicine in all that he/she does
- Participate in shelter and public surgeries as needed
- Manage all support staff within the clinic and all clinic related programs
- Assist shelter staff with questions/concerns for animals that have entered the shelter
- Assist with managing off-site vaccination clinics along with licensing coordinator
- Provide and coordinate health care for both owned and shelter animals
- Must be knowledgeable and comply with all local, state and federal laws, in addition to HSOY policies and procedures with issues such as licensing, shelter medical care, etc.
- Consistently strive to keep abreast of current animal welfare issues, implements, techniques, procedures and equipment
- Must treat all animals humanely, with compassion and concern both on and off the job; and transmit these values to others
- Provide exceptional customer service and interpersonal skills both in person and over the phone
- Have the ability to communicate professionally and effectively with the public
- Coordinate scheduling of part-time, visiting veterinarians and clinic staff
- Handle personnel issues such as conducting regular, timely performance reviews and properly deal with performance issues
- Maintain efficiency of clinic operations
- Provide accurate information, education and services to the public and HSOY customers, as required
- Maintain a high level of communication with clinic staff and all other departments
- Develop and maintain a working relationship with full-service veterinarians and other local animal groups in the community to positively impact animal overpopulation in our community
- Order and maintain supplies
- Train and evaluate clinic staff
- Maintain controlled drugs and properly account for their use as required by the State of Arizona and the DEA
- Maintain performance of the shelter to ensure compliance with the Arizona State Veterinary Board and the Arizona State Radiation Board
- Perform related duties, as assigned
- Handle emotional/controversial situations with professionalism and compassion
- Must have a high school diploma or equivalency
- Must have two years of work experience as a veterinary assistant or technician
- Must have a minimum of one year in a supervisory or management role in a veterinary or shelter environment
- Must have extensive knowledge and demonstrated ability to identify animal health conditions, breeds, age and assess animal behavior
- Must have extensive knowledge and skills in the humane care and handling of animals
- Must have the ability to communicate effectively both orally and in writing
- Must have the ability to work quickly, efficiently and be well organized
- Computer literate with the ability to quickly learn software specific to animal shelters
- Must be able to work well in a team environment
- Must have the ability to work weekends and be on-call after hours, as needed
Physical Demands and Abilities:
- Frequently required to stand, sit, walk, run, jump, bend, twist, balance, stoop, kneel, crouch or crawl; reach with hands and arms; talk or hear; taste or smell; use hands to handle, or feel objects, tools or controls.
- Frequently lift and/or move up to 50 pounds.
- Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Ability to work in varying temperatures and climate change
- Possess the physical strength and ability to stand for an entire shift, when necessary
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly exposed to noxious odors, fumes or airborne particles; toxic or caustic chemicals. Exposure to animal diseases and in the presence of injured, vicious, or frightened animals and potentially volatile situations which can present risk of violence or injury. The noise level in the work environment is usually moderate to occasionally loud.
How to Apply
Email resume to firstname.lastname@example.org