Staff Recruitment and Hiring

Managers, finding the right people for your team doesn't need to be a guessing game. Our resources can help take you from the start of the hiring process—identifying exactly what skills and knowledge each position needs to be effective—to a new employee's first weeks on the job.

Learn How Now: Conduct Effective Interviews

What Questions Should You Ask?
A process known as "behavioral interviewing" can markedly increase your success at good hiring decisions. For example, instead of the usual, "Are you good at customer service?," how about, "Tell me a story about one of your most challenging customers and how you handled it?"

Learn How Now: Employee Orientations That Rock

Smart Starts, Step 1: Begin with a Good Plan
How to tap your current staff to help you create a more meaningful orientation process for new employees and volunteers.

Smart Starts, Step 2: What to Include in An Employee Orientation
In addition to the employee's responsibilities, you'll want to cover your agency's mission, core values, policies and protocols.

Smart Starts, Step 3: Design a (Definitely Not Boring!) Tour of Your Facility
Well-orchestrated tours build staff morale and team work, connect the mission to your day-to-day work, and develop a lively and effective community education tool.