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Orienting Volunteers to a Culture of Feedback
Managing volunteers means working with a variety of personalities and learning styles. No matter how excellent volunteers are, everyone makes mistakes – and sometimes we encounter folks who seem to be less open to getting feedback on how to improve.
That's why Humane Society of the United States director of volunteer engagement Hilary Anne Hager dedicates a portion of her volunteer orientation to creating a culture of giving and receiving feedback.
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"It is pretty darn direct," explains Hager, "and I think it really sets the tone." It's human nature to make mistakes that need correction, but by showing understanding and setting the stage for success, you can bring in people who are open to hearing how they can do things better.