Tuesday, May 25th, 2010 - Written by: Bert Troughton
Posted in Understanding People & Human Systems | 2 Comments »
[youtube]6dRKa700RaQ[/youtube]
A couple of weeks ago Connie Howard, VP of Operations at Humane Society of Boulder Valley, submitted a comment on my post recommending The Five Dysfunctions of a Team by ...
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Tuesday, March 30th, 2010 - Written by: Bert Troughton
Posted in Understanding People & Human Systems | 9 Comments »
Even though I teach a lot of workshops on the topic, I recoil at the term “customer service.” To me, “customer service” all too often translates into a set of ...
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Tuesday, March 23rd, 2010 - Written by: Bert Troughton
Posted in Understanding People & Human Systems | 13 Comments »
My staff have been working their tails off lately so I sent them each a thank you note. As the mail made its way across the continent (we work remotely ...
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Friday, March 19th, 2010 - Written by: Pune Dracker
Posted in Print & Online Communications | 2 Comments »
[caption id="attachment_292" align="alignleft" width="168" caption="Golden dogs...get it?"][/caption]
Honestly, I didn’t title this post after the Golden Girls theme song just because I wanted you, too, to have the pleasure of ...
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Tuesday, March 9th, 2010 - Written by: Bert Troughton
Posted in Understanding People & Human Systems | 3 Comments »
I want a support group for people like me who miss Seinfeld. I was ED at Monadnock HS while the show was on the air, and frankly, it was the ...
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