How do you look to the folks coming through your doors? A secret shopper may be able to answer that.
If you’re responsible for running an organization with a public “face,” ... Read more..
The ASPCA’s B.J. Rogers is back this week to give us a sneak peek at the material he will be covering in his upcoming workshop on customer service, "Smile, You're ... Read more..
The ASPCA’s B.J. Rogers gives us a sneak peek at the material he and Bert Troughton will be covering in their upcoming workshop on Sharpening Your Supervisory Skills at Texas ... Read more..
Here’s a staff recognition program you can take to the bank.
As part of New Hampshire SPCA (NHSPCA)’s Rewards & Recognition program, employees are encouraged to fill out and issue R&R ... Read more..
The zone of proximal development, that is. The WHAT, you ask? Let me back up. I’ve been thinking about the “It won’t work here” phenomenon that Dr. Weiss talked ... Read more..