Shelter’s Edge

Tip of the Week: Just Who Do You Think You Are?

Monday, March 25th, 2013 - Written by: Shelters' Edge
Posted in Tip of the Week | 2 Comments »

How do you look to the folks coming through your doors? A secret shopper may be able to answer that. If you’re responsible for running an organization with a public “face,” ... Read more..

7 Tips for Turning Around a Trying Situation

Friday, March 1st, 2013 - Written by: Shelters' Edge
Posted in Saving Lives | No Comments »

The ASPCA’s B.J. Rogers is back this week to give us a sneak peek at the material he will be covering in his upcoming workshop on customer service, "Smile, You're ... Read more..

Getting “Better” Answers by Asking Better Questions

Friday, February 22nd, 2013 - Written by: Shelters' Edge
Posted in Understanding People & Human Systems | No Comments »

The ASPCA’s B.J. Rogers gives us a sneak peek at the material he and Bert Troughton will be covering in their upcoming workshop on Sharpening Your Supervisory Skills at Texas ... Read more..

Tip of the Week: Pay Your Colleagues a Compliment – Literally

Monday, February 11th, 2013 - Written by: Shelters' Edge
Posted in Tip of the Week | No Comments »

Here’s a staff recognition program you can take to the bank. As part of New Hampshire SPCA (NHSPCA)’s Rewards & Recognition program, employees are encouraged to fill out and issue R&R ... Read more..

Get Into The Zone

Tuesday, February 5th, 2013 - Written by: Bert Troughton
Posted in Understanding People & Human Systems | No Comments »

The zone of proximal development, that is. The WHAT, you ask? Let me back up. I’ve been thinking about the “It won’t work here” phenomenon that Dr. Weiss talked ... Read more..